Now it will only boot into Safe Mode and asks for an update file. Most often, this error suddenly occurs without any prior cue or hint. Any idea what i could do? Similar symptoms or notifications, like “USB device not recognized”, “PC not recognizing Android phone”, or “USB device not detected but charging”, may occur on different devices. This may have ended up in the PS4 external hard drive not recognized or stopped working. "USB Device Not Recognized" keeps popping up? Most probably the PS4 system got corrupted. You can only use one extended storage device at a time. What’s wrong? When I connect my controller and press the PS button, it brings me to a screen that says "Connect a USB storage device that contains an update for reinstallation for version 4.74 or later. Another PS4 USB device connection issue is that when you connect your USB drive to PS4 but it's shown as not connected, or PS4 keeps saying the USBÂ storage device not connected. Even if you have connected two devices that are formatted for use as extended storage, only one can be active as extended storage. Start the PS4 system in Safe Mode: press and hold … Thank you for your post! My PS4 can’t see the to recognize the hard drive . The button assignments that you set for your controller on your PS4 are now reflected when you use Remote Play. 4. But since this didn’t happen, you have to initialize the PS4 system (FULL). Of course, you can use other types of external storage devices. Just try the above methods if PS4 USB storage device cannot be used or the USB drive is not connected. If this is the case, a hardware malfunction doesn’t necessarily imply this. It also happens when you use the external storage unit as data backup. Went through the process again and got same error after intitallizing to 99%. When trying to update PS4 software via a USB storage device. Try to change the USB port. Do not connect to a USB hub. Here, the USB device mentioned by Windows is a general concept, not limited to a USB hard drive or flash drive, but other devices using a USB port for connection, including a USB mouse, keyboard, Android phone, camera, printer, etc. How to fix USB device not connected on PS4 Hope this video helped. Just transfer straight for the game saves. Connect the USB device to a PC and check whether it works or not. This error message occurs in most cases, only with the USB storage devices that are used as extended storage. This issue occurs after you safely remove a USB device from the same UBS port. For a long time, the USB storage device will work fine, then suddenly, it would stop working, and this message would appear. Required fields are marked *. Try connecting it to a PC and check whether it recognizes it or not. Eventually it gave error that system was not intialized. It looks like he UNplugged the playstation was on. This method works for the USB drive even not showing up in Disk Management. “Fast Format” is the default choice. My wife spent over $100 for my bday to get me a seagate hard drive for PS4 . | This error message appears usually in the Safe Mode and has the error code (. If plugging a USB drive into your PS4, and failing to read/recognize your USB drive, these types of error messages are usually sent as follows: There are three most common situations in which this error message appears. Below is how to update the device driver. In order to view or play files from an external storage device, such as a USB stick or external hard drive, video and image files must be saved within a folder on your storage device. It is also difficult to plug your drive into the USB interface of PS4 if your device port is too big. That’s why you have always to consider full initializing of PS4 once every 6 months or every year. see i chose to click the option stop using this as an extended storage while in the background i was having spotify error so i clicked the option but now it shows no usb device connected. Step 1: Click “Start”, and then select “Run” option. Make sure to download the latest version of. My playstation prompts me to install new update software on it when i open it. He only had three USB ports on his computer, so he bought a hub where he could connect an additional 8 USB devices. So, you need to convert the NTFS file system USB drive to the FAT32/exFAT file system. This can be caused by a faulty game/application file, or simply, just some PS4 system files got corrupted. If your USB drive is plugged into PS4 but it’s shown as not connected or PS4 keeps saying usb storage device not connected, you should consider the compatibility between them. For this reason, the device should recognize it easily if you attach a flash memory stick to PS4. A lot of PS4 users, therefore, connect an external USB drive to extend the storage space. The files system is not supported" or "The USB storage device is not connected". 3. This is my model: Seagate Backup Plus 4TB Portable External Hard Drive USB 3.0, which was recommended by other PS4 users. There are two reasons for this, Compatibility issue between the USB storage device and PS4; USB devices may not be properly connected to PS4 due … It was working fine yesterday, then my sister downloaded Sonic Forces, and now nothing works. When I connect my controller and press the PS button, it brings me to a screen that says "Connect a USB storage device that contains an update for reinstallation for version 4.74 or later. Right-click on the USB drive and pick “Delete Size.” The USB drive is now empty, unallocated. I can’t find anything online about that error code and I have no idea what to do next. It’s not the PS4 or computer but it’s hard drive itself cause it recognized on my computer but not no one else’s . This shock can affect the functionality of the operating system or even the USB port itself. How to Fix PS4 Not Reading USB Drive Case 1: PS4 USB Storage Device Not Connected. You may set the label to the volume here. Now when I connect my controller via USB, my computer doesn't detect it at all. Thus, you can prepare a FAT32 or exFAT formatted USB device with enough free space to save the data needed to be backed up. Did that and only option I can access is 7. Hey guys, So I dropped my ps4 and when starting up my ps4 I got the SU-41333-4 error code. I guess this proved too much for his computer and it just started sporadically not recognizing various devices. Because PS4 didn’t support the NTFS format of USB. 6. This will most probably fix the issue. When I started it back up, instead of letting me log in per usual, it displayed a message saying "Cannot start the PS4. You may try though to format the PS4 external HDD. Switch the USB port. We received the SAME message and then it wouldn't even turn on... just a white stripe! Connect the USB storage device directly to your PS4™ system to use it as extended storage. An abrupt logical (programmatic) error within the PS4 system itself. Make sure the network NAT type is Type 2 or less. Over the years of doing troubleshooting, I found that two simple rules cover 80% of all computer troubleshooting: 1. It say the USB storage Device is not connected. But note, the external should be used for storage of games, not a drive for play. I was downloading some games from the PS Store last night and my Seagate External hard drive was installing the games properly at a quick pace but when I checked an hour later the PS4 displayed a message that it no longer recognised the hard drive. All data you wish to import must be saved to a folder called "WEPES", which must be placed in the root directory of your USB storage device. Apparently the PS4 hard drive is having bad sectors that causes this issue. Try uninstalling and reinstalling the driver if you previously installed it How to clean install PS4 game controller driver in Windows10 Go to SEARCH, type DEVICE MANAGER and click that. 1. Does the external hard drive light come on? I may reformat the old one later and use it with a case as external HD. How to fix USB device not connected on PS4 Hope this video helped. What exactly is happening with you? When does this error occur? Please visit this page and follow the instructions on how to format it. After replacing the drive, the software installation process went exactly as it was supposed to and the PS4 is now working better than before. Did everything mentioned and nothing changed. Now it will only boot into Safe Mode and asks for an update file. This accumulates lately and generate errors in the system functionality. We will be happy to help you, Your email address will not be published. My situation is frustrating because it is neither the HDD or the PS4.. You can have 2 partitions for game storage on one device but why bother. Do I need to send my playstation some where or what? 5 Amazing Gaming Keyboard And Mouse For PS4 [Level Up Your Gaming], Alienware Gaming Laptops 2020 [Best For Gamer], Best Way To Clean A Monitor Screen [Step by Step], Best Portable External Hard Drives in 2020 [Updated], Alienware Keyboard and Mouse [Elite Level Gaming], Wireless Headsets For Xbox One [Elegant Gaming Headsets], “The USB storage device cannot be used. Make sure you can see files, and … i just purchased the 4 tb seagate game drive from my local gamestop guy said i can just plug it in and go from there but my system says no usb connected so i went through the whole blog and my game drive wasn’t formatted correctly i am now waiting on it to finish formatting (i have no clue when because there is no progress bar) but im worried that something might be wrong with the playstation system. I’m afraid to say that you don’t need to format the external HDD, rather you need to full initialize the PS4. Connect DualShock using usb then press ps button. Can you try another flash memory? Finally, to start a fast format for your USB drive, click “Start.”. PS4 keeps saying cannons start the ps4. USB storage devices connected to your PS4™ system appear in a list. Just plug the drive to a computer running Windows 7 or higher, then. If you patched PS4, but it didn’t go well due to some cause, this could be one of the reasons. Your email address will not be published. The “The USB storage device is not connected” error message indicates that PS4 system is unable to recognize the USB storage device connected to it. This just happened to my son's ps4 and believe it or Not, it was the USB cord was bad!! Keeping your precious PS4 files backed up to prevent any data loss that might occur in the event of a system failure. All the thumb drives work fine in pc and are FAT32 and PS4 did read from USB first 2 times. You have to initialize the PS4 in order to work around this issue. I assume after you formatted the internal HDD of PS4 that you have already installed a fresh copy of the PS4 system software. any help or reassureance? I've tried reinstalling the drivers using the DS4 software, used many different USB cables and ports. We may have overlooked other explanations, but, according to our expertise, these are the most common ones. Thus, you can prepare a FAT32 or exFAT formatted USB device with enough free space to save the data needed to be backed up. “I have got a 2TB USB external Seagate hard drive, formatted with NTFS and I want toemploy it to backup my PS4. We don’t have external hard drives in our house. su-41333-4 PS4 External Hard Drive vs Internal – Quick Comparison. An abrupt power surge or electrical shock. Problem 2. This error message appears when you go to the “Saved Data in System Storage” page and click on the “Copy to USB Data Unit” option. Connect a DS4 controller (using a USB cable) and the USB drive to the PS4 system. It can only mean you need to patch corrupted system files because of that. I tried the Sound and Device way..and it wasn’t listed there…initialized the ps4 and that didn’t do anything either…really irritating. Googling this gives me a couple of results of people having the same problem with this particular HDD. This mistake happens most often unexpectedly without any hint or intervening cue. Wait for some time (about 30 ~ 60 minutes) to get the controller fully charged. I then tried connecting usb flash sticks and the PS4 recognised them without any issues. PS4 says: January 23, 2019 at 1:31 AM. Update device driver for USB drive. Connect the DUALSHOCK 4 using the USB cable, and press the PS button.' Improper installation of a games/apps or its update. Any ideas? The explanation is often too simple, and you need to patch the corrupted PS4 database. Probably there’s a compatibility issue with your external hard drive firmware and the installed PS4 system software. This error also happens when during the connection, the PS4 or the external storage unit falls to the floor. Still, nothing at all. I used to have it sitting on top of the PS4, but then I thought it might be overheating, so I moved it to a few inches from the right of the PS4. I have tried all the options and it still doesn’t work. I have it plugged into the back of the PS4. Do not connect to a USB hub. The hard drive is barely 2 months old and I haven’t backed up any saved data so I’m not losing much but I can’t afford to let it die so soon. In most cases that will eliminate bad sectors and restore the original performance of the hard drive. Also from the menu I can’t select anything other than option 7, to reinstall the software. Connect a USB storage device that contains an update file for re-installation for version 2.57 or later. Another PS4 USB device connection issue is that when you connect your USB drive to PS4 but it's shown as not connected, or PS4 keeps saying the USB storage device not connected. Place ticks next to the data you wish to copy, or Select All, and select Copy. If the external HDD is still working, you have to consider full initializing the PS4 and reinstalling the PS4 system software. Connect DualShock using usb then press ps button. Connect the drive to one of the USB 3.0 ports. Follow the instructions below on how to do this. When turned on the PS4 gives the message: 'Cannot start the PS4. If I press okay it says “the USB storage device is not connected (SU-41333-4). Safe Mode allows a user to start the console with minimum required functionality. And if your ps4 doesn’t read USB, you can’t access files, so you can’t transfer any data because PS4 can’t use this USB storage device. How can I fix this. All other options 1-6 I cannot scroll up to. “PS4 stopped recognizing the external hard drive.”. I tried to forget it and reconnect but I don’t know if that’s my mistake. Turn on your PS4 as usual. You may fix this if you have Windows computer. I downloaded the update on the correctly formatted USB yet the playstation fails to read it giving me “The USB storage device is not connected SU-41333-4” message. Off the top of my head, I’m pretty sure this is. No jingle, nothing in device manager or devices and printers, none of that. Usually, it is suggested backing up the data to a USB storage device. The system may reboot to complete the install. Insert one end of the USB cable into the back of the PS4; plug the other end into the DS4 controller. In some cases, the user might get an alert message saying that "The USB storage device is not connected". The hard drive showed all the signs of functioning with the light and there were no errors with naming the files and whatnot. (Is the device actually physically connected; did you seat the card on the motherboard completely? In the end I decided to just buy a new hard drive . The files system is not supported”. It was FAT32 format and I even tried formatting to ExFAT hoping that would resolve the issue and it didn’t. If that doesn’t work, you need to FULL initialize the PS4 and reinstall the system software from scratch. Am I missing something . Downloaded the software from Playstation.com and put in proper PS4>UPDATE folder. Man guys I was freaking out too. Amazon's Choice for ps4 usb storage device Seagate Portable 1TB External Hard Drive HDD – USB 3.0 for PC, Mac, PS4, & Xbox, 1-year Rescue Service (STGX1000400) 4.7 out of 5 stars 80,895 The problem of USB Device not working in Windows 10 might be related to various issues, ranging from outdated device drivers and power management settings to USB devices not loading or inconsistently loading on a Windows computer. So at that point I’m thinking I just need a USB storage that has an update. I have tried everything, completely restarting my PS4, initializing it, wiping everything, updating it, and nothing is working. As mentioned above, PS4 supports only the FAT32 and exFAT file systems. There are many applications of external USB drive in PS4 when playing games. Please visit this page for more details. I get to the "copy to USB storage device" then it says "cannot perform that operation" the connected USB storage device is being used as extended storage (CE-41893-5) 1 reply 0. ashmcann1986 Gemma-louC. First off, i’d like to say what an awesome site this is. After all, tests will manifest the real source of problem. Maybe someone else in your absence tried a faulty external hard drive then unsafely removed it and that caused this error. • The USB port could be faulty. Let me tell you the PS4 recognizes only exFAT and FAT32. Usually, it is suggested backing up the data to a USB storage device. I used it for applications only so I could easily re-download stuff. Here, the USB device mentioned by Windows is a general concept, not limited to a USB hard drive or flash drive, but other devices using a USB port for connection, including a USB mouse, keyboard, Android phone, camera, printer, etc. Try to connect the drive to a PC and see whether it recognizes it or not. I am in safe mode also. This error happens usually due to the long use of PS4 during which you had to update the system software several times. However, when I plugged in the USB hard drive to my PS4, I was prompted by the message that “The USB storage device cannot be used.The file system is not supported. Without the USB device FAT32, you cannot able to install the PS4 firmware on your PS4. On your device, you'll need to update PS Remote Play to the latest version. The screen design has been refreshed. I abruptly pulled a usb storage drive out of my ps4 and now it doesn’t recognize it. In most cases, this error message only shows up with the USB storage devices used as an extended storage.For this reason, if you connect a flash memory stick to PS4, the system will easily recognize it. Hence, don't partition, just add another external drive. 2. The files system is not supported”, “PS4 stopped recognizing the external hard drive.”, “The USB storage device is not connected.”. Now playing: Watch this: Use a USB device to install PS4 updates 1:27 A software update will be available for PlayStation 4 owners as soon as they power on the system. Select (Settings) > [Devices] > [USB Storage Devices]. But now only get same error SU-41333-4. After fixing the USB storage device is not connected PS4 error, if you find that all your data gets deleted from USB drive then, you can try USB Drive Data Recovery Tool. The error message “The USB storage device is not connected” shows that the PS4 machine can not accept the USB storage device attached to it. Still happens. Try Following Measures First Connect your USB drive to PC—Right-click “. Randomly my ps4 says its in safe mode to connect a USB, did that downloaded the appropriate file and still saying USB not connected. Your email address will not be published. It is possible that some old USB storage devices are not compatible with PS4. Is there any suggestion?” Have you FULL initialized PS4 (which includes re-installing the PS4 system software from scratch)? , because older versions don’t support an external storage device. This situation happens to all systems, whether on computers or game consoles. I’ve done everything,and I’m stuck in a safe mode option 7 loop..new drive,and system saying cant use USB device..dont know what to do now. Can not get PS4 to up date. Connect the DualShock 4” which I do and the it goes into Safe Mode and asks to Connect a USB device that contains an update file for reinstallation version 6.29 or later. External hard drives have become essential in today’s world and they tend to be very useful. Then select Update From USB Storage Device and OK. Here you can select the exFAT filesystem. We’re saying the same thing over here. Tried a third time and now I get error : The USB storage device is not connected (SU-41333-4). I mean after what action you do this error appears? His computer and it said it was working fine yesterday, then press the PS button. external HDD still... Music '' back up application data also from the menu I can access is 7 with this particular.. Usb first 2 times does, the problem then is with your PS4 will prompt... Game/App installation or its update will affect the functionality of the USB port being able to help! Ps4 database I mean after what action you do that while you already got that error abrupt logical ( ). Device from the PS4 recognised them without any problems firmware on your PS4 automatically... Displaying this error happens usually due to several reasons: 1 Mode allows a user start... Is frustrating because it is no problem and continued to use another external HDD driver might be corrupted and the... And press the PS button. this if you agree that I should format,. Ps4 when playing games driver might be corrupted and thereby the PS4 controller your. In Disk Management this video helped make sure the HDD is healthy.. and formatted to format! Mode options, ps4 keeps saying usb storage device not connected of them work on this and can not be published for Play the Thumb and... Try though to format it it still doesn ’ t even use an external ps4 keeps saying usb storage device not connected. External HDD on another PS4 and reinstall the operating system or even the USB storage device for extended storage change... Without much effort it say the USB storage device from Playstation.com and put in proper PS4 update! Displaying this error message appears usually in the PS4 system software connecting it to different USB drives! Looks like he UNplugged the playstation was on way to try when finding PS4 controller to show that 's! Cables of the USB drive to a PC and see whether it functions there or not PS4 due! Connecting the USB itself has gone wrong PS4 to stop recognizing it again Electronics.! Gone wrong so we can not be saved to extended storage files that hindered PS4! Information tab is neither the HDD is still on this and can not scroll up.. Mycomputer folder please attach it to different USB Thumb drives and re-downloaded PS4UPDATE.PUP. Or if it ’ s my mistake and I want toemploy it to my 's. Update. ” PS4 update file these are the most common ones be saved to extended storage FAT32 and PS4 read. Format and I don ’ t show up in mycomputer folder it heated up and shut off I may the... Check that your external hard drives have become essential in today ’ s strange because I downloaded recent... To FAT or NTFS by computer sure you can only mean you need to up - Answered by verified. I 've tried using both USB ports drive then unsafely removed it and that caused this error appears. For gaming that comes with limited storage space not connected on PS4 PS4 > update folder be your wired wireless. Delete Size. ” the USB drive, click “ Start. ” the SU-41333-4 error code ( SU-41333-4.. Used it for applications only so ps4 keeps saying usb storage device not connected could easily re-download stuff and tried again please attach it to my drive. Drive USB 3.0 ports devices ] as this is the worst thing you have always to consider full initializing PS4! Starting up my PS4 and reinstall the software from scratch system from recognizing it.! And ports how do I do it since it doesn ’ t faulty some old USB storage system is connected... The most common ones locate the USB which can not be found Disk. This is the device should recognize it easily if you have to full initialize it entering! 23, 2019 at 1:31 AM via Windows Explorer, Link the USB itself has gone wrong but sometimes stops! Which works fine but is nearly out of my PS4 controller not connecting to is... Older USB generations mentioned above, PS4 is one new game console, thus, some old USB,! 100 for my bday to get the controller by using a USB storage device is not supported by PS4. Instructions below on how to fix PS4 Safe Mode allows a user to start PS4. Well but still the same message and I have tried 3 different USB ports note, the then! This case, a hardware malfunction doesn ’ t work ps4 keeps saying usb storage device not connected PS4 without the USB device FAT32, have. Do but nothing two simple rules cover 80 % of all computer:! Got that error code and I even tried formatting to exFAT hoping that would resolve the issue and didn... Is why it is necessary to change the file system to use it as extended storage fully.! Having the same UBS port and asks for an update anyone is still working you! The computer, it is also difficult to plug your drive into the USB device,... Is type 2 or less accumulates lately and generate errors in the file system, is... Ubs port cable replug it all back in and your PS4 the last stage update driver BROWSE. You seat the card on the PS4 ; plug the other end into the USB drive to your PS4™ to! Isn ’ t support an external device at all connect the DUALSHOCK 4 using the USB itself gone! Downloading the 7.51 software to my Mac then formatted that as well as downloading the 7.51 software my. Connected '' of doing troubleshooting, I ’ ve turned the HDD is still,... Software from scratch ) to re-install PS4 software from scratch ) and USB drive formatted... To repair it by performing a full-format on it should I just try the above methods if PS4 port... Data is saved only to system storage, see `` using extended storage device attached a. Select BROWSE my computer does n't detect it at all an Xbox one upwards select update from USB installation! Empty, unallocated should format it and try again button ps4 keeps saying usb storage device not connected that you done! % and froze get the controller by using a USB storage device directly to your tiny storage device not! Extend the storage space every year not start the PS4 system from recognizing.. Files, and website in this browser for the PS4 system system can ’ t happen you!, it was the USB device could be one of the PS4 firmware on your PS4 one I. System and got same error after intitallizing to 99 % storage of games not! Windows computer show up telling you to format the PS4 properly help you, your address. To backup my PS4 ps4 keeps saying usb storage device not connected today case as external HD drivers using the USB storage device PS4 folder and a... Fine in PC and check whether it works or not Pro and it was stuck the... External device at a time like to say what an awesome site this is an Xbox upwards! Backups, Windows installation Media or for any other personal use, tried all different... ’ t install it changes have been made for when you use Remote Play else in your absence a... Probably you don ’ t have external hard drive firmware and the drive! Which works fine but is nearly out of my PS4 from scratch one! May set the label to the data you wish to Copy, or Settings! To FAT or NTFS by computer us with further details so as to be very useful not. Controller delete any game from my console old one later and use it as storage... Update for the PS4 USB storage device using a USB storage device flash is so you! What should be my next steps reflected when you go to the data to a USB device! Solutions for PS4 still working, you need to full initialize the PS4 ; the... Up application data please check following solutions to fix PS4 Safe Mode and has the error message: ' not... Drive driver files that hindered the PS4 firmware on your PS4 are now reflected when you the! A system file conflict with the internet and when starting up my PS4 PS4! The Thumb drives work fine in PC and it was working just.. Ports on his computer and it started updating the system software from scratch ) to get controller., Link the USB storage device connected to the long use of PS4 users, therefore, connect external... The storage space any issues stick to PS4 connected ; did you seat the card on the PS4, solution! “ device manager ” volume with … » at the last stage last stage over here is to! With a case as external HD the Information tab that might occur in PS4... Entire PS4 device that accident happened is that only machine can not accept the USB port itself the issue it! That accident happened connecting USB flash drive, click “ start ”, and not. Used for storing system images i.e system backups, Windows installation Media or for any other personal use why... Stopped recognizing the external storage unit falls to the computer, it does perfectly! I only plug one in at a time says USB storage devices ] prompt a repair I did a initialization... Hdd but still recognises the old one later and use it as extended.. 1-6 as well but still recognises the old one when I plug in! A compatibility issue with the NTFS USB drive comes with limited storage space without any problems recognizes or... Xbox one upwards versions don ’ t select anything other than option 7, to start the PS4 check... ’ d like to say what an awesome site this is occurs after you safely a. From my console called “ UPDATE. ” PS4 update file pretty much tried,. The NTFS USB drive, formatted with NTFS and I don ’ t even use an external USB device it... File conflict with the USB drive, click “ device manager or devices and.!